Warranty & Support

Important Phone Number Changes!

Audio Enhancement is very pleased to announce that we are upgrading and consolidating our customer support systems to provide our customers with the best possible Tech Support experience.

As part of this change, after Friday, June 20th 2025, there will be a single universal phone number to contact Tech Support. That number is 1-800-932-3578. All other current Tech Support numbers will be turned off. Please take note and update your contacts accordingly.

We look forward to serving you at our new Tech Support contact number - 1-800-932-3578.
Our chat and email features remain unchanged. We will be equally happy to work with you through those mediums as well.

Thank you for visiting our Support/Warranty page. We're here to help!

To speak to a representative, please call 800.932.3578, or email: Support@AudioEnhancement.com

If you have previously worked with Technical Support and they identified the need for a Warranty Request, please identify the provided Support Ticket Number in the form below.

Warranty Quick Guide

90 Days - Lithium-ion Batteries & AA NiMH Batteries (Supplied by Audio Enhancement), SD Cards (Both MicroSD and Standard, used in classroom Cameras and CLAUDIA®)

1 Year - NVR’s, Alert Notification Button, Classroom Wall Box, UPS, Adapters, Mic360®, EPIC Kiosk Microphone

3 Years - EduCam360® (All Variants), EduCamPTZ (All Variants), CZA-1300 Paging Interface, AVConnect (HDBaseT), ITC, InfoView Displays, EPIC System Kiosk

5 Years - XD Teacher Mic (XD-0701), XD Student Mic (SHH-14), XD Receiver (K-SRC14), CA-30, MS-500, MS-300, MS-375, CA-70, CA-60, GL-300, Hydra II, XD Solo®, BEAM, MS-320, BEAM Pro, EPIC System Hard Drives, EPIC Head end Appliance, Handheld Microphone Holder, MS-600

7 Years - MS-700, MS-720, MS-775, XD Teacher Mic (STM-24), XD Student Mic (SHH-24), XD Receiver (SRC-24), Ceiling Speaker, Wall Speaker, 70 Volt Speakers

Other Manufacturers - Warranties vary by manufacturer

For full Warranty details, click here.

Step 1 of 4

Who is submitting the Return Request?

As the requester, you are responsible to return the items listed in this Warranty Request. Any items not returned within the 45 day return period will be invoiced to the requester.

Requester Name *

First

Last

Who is receiving the replacement and returning the bad device?

School District/School Name and Requestor Organization *

Requester Address *

Address Line 1

Address Line 2

City

State

Zip Code

Requester Email *

Requester Phone

Is the "Ship To" information the same as the requester information? *

If you do not hear from a representative within one business day, we may be closed for the holidays. You may contact us directly at the phone number listed above. Audio Enhancement observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, and Christmas Day.

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9858 South Audio Drive, West Jordan, UT 84081

Toll Free: 800.383.9362 Support: 800.932.3578

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SAFE (Signal Alert for Education) System™ (patent pending) is an alert notification system not intended to be a life-saving device or prevent emergencies. Audio Enhancement, our agents, employees, subsidiaries, affiliates and parent companies are exempt from liability for any loss, damage, injury or other consequence arising directly or indirectly from the application of our equipment. In the event of misuse or malfunction of the SAFE System or any of its components, Audio Enhancement, our agents, employees, subsidiaries, affiliates and parent companies are exempt from liability for any loss, damage, injury or other consequence arising directly or indirectly therefrom. Copyright 2025 Audio Enhancement, all rights reserved.

Important Phone Number Changes!