Audio Enhancement, Inc.

Data Privacy Policy


This Privacy Policy (“Policy”) describes how Audio Enhancement, Inc. (“we,” “us,” or “our”) collects, uses, and discloses information through your use of the products, services, and platforms provided by Audio Enhancement (“Services”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

 

This Policy applies to information we collect:

 

On this website, audioenhancement.com (“Website”); Through your use of our Services; and in email, text, and other electronic messages between you and this Website.

 

Children Under the Age of 16

 

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at Support@AudioEnhancement.com.

 

Information We Collect

 

We collect various types of information in connection with your use of the Website and the Services, including:

 

  • Personal Information: This includes information that can identify you, such as your name, address, contact information, date of birth, and phone numbers. We do not store, sell, or share any student Personally Identifiable Information (PII). School district and staff data may be stored but only for the use and improvement of the Services.
  • Non-Personal Information: This includes information that does not identify you personally, such as usage data, aggregated data, and technical information about your device and usage patterns.
  • Classroom Information: Our Services are designed to help teachers and students inside and outside the classroom. Teachers’ use of our Services can include the ability to capture, stream or record live lectures of the entire classroom audio and video, including all people and artifacts in the classroom. This information is only made available when the teacher actively uses the Services and remains only within the school district. We only store this data in order to provide the Services and do not share this data. 

 

How We Use Information

 

We use the information we collect only for the following purposes:

 

  • To provide, maintain, and improve the Services.
  • To communicate with you and respond to your inquiries.
  • To analyze usage patterns and improve the user experience.
  • To comply with legal obligations and protect our rights.

 

Disclosure of Your Information

 

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

 

We may disclose personal information that we collect or you provide as described in this privacy policy:

 

To our subsidiaries and affiliates.

 

To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

 

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.

 

For any other purpose disclosed by us when you provide the information.

 

We may also disclose your personal information:

 

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

 

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers, or others. 

 

Use of Information within VIEWpath

 

VIEWpath is an application that allows teachers to capture, stream and/or record lessons, including the audio and/or video in the classroom. This information is only made available when a teacher actively chooses to do so within the Services and remains within the school district’s ownership in our platform. Any information recorded or stored by use of these Services is only available to the teacher unless they deliberately share them with other users or with students, which we cannot control.

 

Use of Information within CLEAR Connect

 

CLEAR Connect is an application that enables live, real-time translation of the teacher and other audio in the classroom for students. In order to provide the Services, audio data from the classroom is captured, and transcripts are created temporarily in original and translated languages. This data is only available when a teacher starts an active session, and no data is retained after the session is ended. The transcripts and translations are provided by approved third-party API services, which do not store or share the data. No student data is stored by use of the Services.

 

Use of Information within Audio Enhancement PLUS K12

 

Audio Enhancement PLUS K12 provides a platform for us to facilitate management of on-premises equipment in the use of our Services. School District and school specific data such as information about the address, floor plans, equipment, network and users of a school may be captured and stored in the application. This data is only stored to perform and maintain the Services provided by us. No data is shared with any third party.

 

Sharing of Information

 

We do not share or sell any data obtained through the use of our Services with third parties. We may employ third parties to perform functions on our behalf, such as technical assistance and data analysis. These third parties may have access to anonymized and non-anonymized information needed to perform their functions but may not use this information for other purposes.

Our Services may rely on third-party services. Unless otherwise indicated in a separate agreement with a school district, whenever we utilize third party services to provide our Services, we select only third-party services which do not store, sell, or share the data and only utilize the data in order to perform the Services.

 

Our Services contain features that allow users to share data with other technology platforms in use by your district. These features are controlled by your personnel and can be disabled. If enabled, your users may share the information with third parties or platforms at which point we cannot control and are not responsible for the data outside of our Services.

 

Security of Information

 

We maintain a high level of data protection through technical safeguards such as encryption of data in transit and at rest, authentication and authorization for access to data and separation of district data. Our services that operate on on-premise equipment sold to and maintained by the district have appropriate technical safeguards at the filesystem and application level, districts are responsible to provide appropriate physical, network and digital security in their on-premise environments to protect the data.

 

In order to support or maintain the Services, our agents may require access to data. We limit the internal access of data only to limited personnel and all access is audited. We enforce internal data and security policies to adhere to all applicable regulatory requirements to protect your information. The Company will maintain all applicable regulatory requirements to the extent that it has access to, or otherwise stores, processes or transmits any PII.

 

School Districts who no longer utilize our Services will have all data in our platform destroyed no later than 3 years after discontinuing use of our Services. District data in our platform can be deleted at any time by an authorized agent’s request to support@audioenhancement.com.

 

Your Responsibilities

 

The Company is aware that your staff/teachers will have the ability to access, share and download live or recorded classroom information through the use of our Services that may inadvertently contain PII. As a result, PII may inadvertently be shared by your staff/teachers to students and other parties. We do not control, nor have the ability to control who has access to PII and how it is used once a teacher or staff member has downloaded or shared the data outside of our Services. You are responsible for taking measures to maintain the integrity of such data obtained by you through the use of our Services, including reasonable efforts to protect and secure the data through data governance policies, usernames and passwords, and best practice security measures within your systems. On-premises equipment provided by us or by district which operate our services must be appropriately maintained, patched, and must have all reasonable physical, network and other digital security measures in place to protect your data.

 

WE ARE NOT RESPONSIBLE FOR YOUR HANDLING, SHARING, RE-SHARING AND/OR DISTRIBUTION OF PII AND/OR OTHER DATA. MOREOVER, IF YOU FORWARD PII AND/OR OTHER DATA ELECTRONICALLY OR OTHERWISE TO ANY OTHER PARTY, OR SHOULD ANY OTHER PARTY OBTAIN COMPANY DATA FROM YOU IN ANY WAY, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE COMPANY FROM ANY DAMAGES, INCLUDING BUT NOT LIMITED TO JUDGMENTS, COSTS, AND REASONABLE ATTORNEYS’ FEES, AND ANY OTHER LIABILITY RESULTING FROM THE OTHER PARTY’S USE OR RE-SHARING OF SUCH INFORMATION, AND ANY DAMAGE THAT RESULTS FROM YOUR NEGLIGENCE OR WILLFUL MISCONDUCT IN HANDLING ANY DATA THAT IS OBTAINED FROM COMPANY IN ANY WAY.

 

DISCLOSURES IN ACCORDANCE WITH THE LAW

 

The Company discloses PII as required or permitted by law, including complying with legal process. We will fully cooperate with law enforcement agencies in identifying those who use our Services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, subpoena, or government request. We reserve the right to release PII or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our terms, even without a subpoena, warrant, or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate or to protect our rights or property, or that of our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors. We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful. If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the address in our records unless doing so would violate the law or unless you have not provided your email address to us.

 

CCPA

 

To the extent that the California Consumer Privacy Act (“CCPA”) is applicable to the Company, the Company agrees to comply with all of its obligations under the CCPA. For any PII subject to the CCPA, the Company shall not: (i) sell the PII; (ii) retain, use, or disclose the PII for any purpose other than for the specific purpose of performing the Services; (iii) retain, use, or disclose the PII for a commercial purpose other than providing the Services; or (iv) retain, use, or disclose the information outside of the direct business relationship between the Company and you. The Company certifies that it understands these restrictions and will comply with them.

 

In such instances where the CCPA is applicable, you have the right to request from Company any PII that we have obtained and ask for such PII to be deleted and removed entirely from our possession. As noted above, some PII may be out of our control in the event your staff accesses and downloads classroom videos that may contain PII. For any and all requests to remove any PII from Company’s possession, please submit a verifiable consumer request to us by either:

Calling us at 800-383-9362

Emailing us at Support@AudioEnhancement.com

 

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your PII. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please contact 800-383-9362

For additional information pertaining to your rights under the CCPA, click here.

 

CHANGES TO THIS PRIVACY POLICY

 

We may amend this Privacy Policy in the future. In the event changes are made, we will post all changes at audioenhancement.com and at other places we deem appropriate.

 

QUESTIONS

 

If you have any questions about our Privacy Policy, please email us at Support@AudioEnhancement.com