Audio Enhancement, Inc.

Data Privacy Policy

Last Updated July 6, 2026


This Privacy Policy (“Policy”) describes how Audio Enhancement, Inc. (“we,” “us,” or “our”) collects, uses, and discloses information in connection with your (“you,” “your” or “Customer”) use of our website at audioenhancement.com (the “Website”) and the products, software platforms, on-premises and cloud-based services we provide — including, without limitation, CLEAR Connect, VIEWpath, the EPIC System, AE1, the SAFE (Signal Alert for Education) System, and any related applications, APIs, hardware-management tools, and support services (collectively, the “Services”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

Scope

This Policy applies to information we collect:

  • On the Website;
  • Through your use of our Services (whether accessed via the Website, a mobile or desktop application, or on-premises hardware); and
  • In email, text, and other electronic messages between you and the Website or our Services.

Where Audio Enhancement processes personal information on behalf of a school or school district, we do so as a service provider/processor under the school’s direction and the school’s privacy notice or Data Privacy Agreement also applies.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public-comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at Support@AudioEnhancement.com.

Children Under 13 — COPPA. Our Services are designed to be used in K–12 schools, and we comply with the Children’s Online Privacy Act (COPPA) by adhering to the following: we do not collect and process personal information for students under the age of 13; personal information of children is used only to provide the educational Services authorized by the school; and we do not use children’s personal information for any commercial purpose including targeted advertising or building a profile for non-educational purposes. The school or district acts as the parent’s agent for purposes of obtaining and providing consent under the Children’s Online Privacy Protection Act (COPPA), consistent with FTC guidance permitting schools to provide consent on behalf of parents for educational purposes.

Information We Collect

We collect various types of information in connection with your use of the Website and the Services, including:

  • Personal Information: This includes information that can identify you, such as your name, address, contact information, date of birth, and phone numbers. We do not sell or share any student Personally Identifiable Information (PII). School-district and staff data may be stored but only for the performance and improvement of the Services.
  • Non-Personal Information: This includes information that does not identify you personally, such as usage data, aggregated data, and technical information about your device and usage patterns.
  • System Health Data: Information about the health, status, and performance of Audio Enhancement equipment and software deployed in a school’s environment — such as device and equipment status, firmware and software versions, connectivity and signal quality, error and diagnostic logs, and uptime and usage metrics — collected into our AE1 platform. System Health Data does not include Student Data, classroom audio or video content, or any PII or other personal information. See “AE1” under “Use of Information within Specific Services” below.
  • Classroom Information: Our Services are designed to help teachers and students inside and outside the classroom. Teachers’ use of our Services can include the ability to capture, stream, or record live lectures of the entire classroom audio and video, including all people and artifacts in the classroom. This information is only made available when the teacher actively uses the Services and remains only within the school district. We only store this data in order to provide the Services and do not share this data.

Sources of Information. We collect information directly from you (e.g., when you contact us or register an account), from your school or school district (e.g., through User accounts), automatically through your use of the Services (e.g., device, network, log, and usage data), and, in limited cases, from publicly available sources (e.g., for sales and marketing).

Sensitive Personal Information. We do not knowingly collect, process, or retain “sensitive personal information” as defined under the California Privacy Rights Act (CPRA) or similar state laws (such as precise geolocation, government-issued ID numbers, racial or ethnic origin, religious beliefs, biometric identifiers, or contents of mail/email/text) other than as incidentally captured in classroom audio or video processed solely to deliver the Services at the school’s direction.

Cookies and Tracking Technologies. Our Website and products use cookies and similar technologies to support core site functionality, remember preferences, and analyze aggregate site usage. We do not use cookies for cross-context behavioral advertising. You may control cookies through your browser settings. Where required by law, we honor opt-out preference signals such as Global Privacy Control (GPC) on our Website.

How We Use Information

We use the information we collect only for the following purposes:

  • To provide, maintain, and improve the Services;
  • To communicate with you and respond to your inquiries;
  • To analyze usage patterns and improve the user experience;
  • To comply with legal obligations and protect our rights.

AI / Machine Learning. Our Services rely on automated translation, transcription, and text-to-speech technologies provided by approved third-party services. We do not use Student Data, classroom audio, or transcripts to train any generative AI or machine-learning model owned or developed by Audio Enhancement, and our subprocessors are contractually prohibited from using Student Data to train their models or to improve services beyond the contracted use case, except as expressly authorized in writing by the Customer.

Retention. We retain personal information only for as long as necessary for the purposes described in this Policy and as required by applicable law. Live classroom audio processed for translation and transcription is retained only as operationally necessary to deliver the Service and is not retained by Audio Enhancement after the session ends. School-district platform data is retained for the duration of the active subscription and destroyed no later than three (3) years after discontinuation of the Services unless deleted earlier on Customer’s request or as required by applicable state law. Backups containing personal information are deleted on the standard backup-retention cycle (currently 30 days).

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this Policy:

  • To our subsidiaries and affiliates;
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred;
  • For any other purpose disclosed by us when you provide the information.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers, or others.

Subprocessors. We use approved third-party subprocessors to deliver the Services, including for cloud hosting, automated translation, automated transcription, text-to-speech, and analytics. A current list of subprocessors is available on request to support@audioenhancement.com. Subprocessors are contractually required to provide at least the level of protection described in this Policy and to limit use of data to that necessary to perform the Services.

Use of Information within Specific Services
VIEWpath

VIEWpath is an application that allows teachers to capture, stream, and/or record lessons, including the audio and/or video in the classroom. This information is only made available when a teacher actively chooses to do so within the Services and remains within the school district’s ownership in our platform. Any information recorded or stored by use of these Services is only available to the teacher unless they deliberately share them with other users or with students, which we cannot control.

CLEAR Connect

CLEAR Connect is an application that enables live, real-time translation of the teacher and other audio in the classroom for students. In order to provide the Services, audio data from the classroom is captured, and transcripts are created temporarily in original and translated languages. This data is only available when a teacher starts an active session, and no data is retained after the session is ended. The transcripts and translations are provided by approved third-party API services, which do not store or share the data. No student data is stored by use of the Services.

AE1

AE1 is our unified cloud platform for managing, monitoring, and supporting Audio Enhancement equipment and Services deployed in schools. School-district and school-specific data such as information about the address, floor plans, equipment, network, and users of a school may be captured and stored in the platform. This data is stored only to perform, maintain, and support the Services provided by us and is not shared with any third party other than the subprocessors necessary to host and operate the platform.

System Health Data. By using the Services, the school or district agrees that Audio Enhancement equipment and software deployed in its environment transmit System Health Data to the AE1 platform — information about the health, status, and performance of those systems, such as device and equipment status, firmware and software versions, connectivity and signal quality, battery levels, error and diagnostic logs, and uptime and usage metrics. System Health Data does not include Student Data, classroom audio or video content, or any personally identifiable or other personal information. Audio Enhancement may have access to customer system health and usage data. We never sell or share System Health Data, and we use it only to operate, maintain, support, secure, and improve the Services.

Customer access and control. Customers can view the System Health Data for their own systems within the AE1 platform. A customer that does not wish to transmit System Health Data may disable this sharing at any time by implementing network-level blocks in its own environment (for example, firewall rules restricting outbound connections from Audio Enhancement equipment). Disabling transmission is not a breach of this Agreement; however, You acknowledge that doing so may limit your features in the platform including monitoring, and alerting, remote diagnostics, firmware and software updates, and expedited support for the affected systems. While the platform provides tools and data for Customer to monitor and alert on system health, Audio Enhancement personnel do not actively monitor customer systems unless entered into a separate agreement. Customers have no expectation of Audio Enhancement proactively monitoring, contacting you, or taking any other intervention based on system health data.

SAFE (Signal Alert for Education) System

The SAFE System is an alert-notification system designed to help schools coordinate response to safety events. To deliver the SAFE System, we may collect device-status, signal-event, and equipment-location information for the school or district. We do not use SAFE System information for any purpose other than providing and improving the SAFE System and complying with applicable law. Use of the SAFE System is also subject to the disclosure at the end of this page regarding the SAFE System’s intended use.

Sharing of Information

We do not share or sell any data obtained through the use of our Services with third parties. We may employ third parties to perform functions on our behalf, such as technical assistance and data analysis. These third parties may have access to anonymized and non-anonymized information needed to perform their functions but may not use this information for other purposes.

Our Services may rely on third-party services. Unless otherwise indicated in a separate agreement with a school district, whenever we utilize third-party services to provide our Services, we select only third-party services which do not store, sell, or share the data and only utilize the data in order to perform the Services.

Our Services contain features that allow users to share data with other technology platforms in use by your district. These features are controlled by your personnel and can be disabled. If enabled, your users may share information with third parties or platforms, at which point we cannot control and are not responsible for the data outside of our Services.

No Sale or “Sharing” for Cross-Context Behavioral Advertising. We do not “sell” personal information and we do not “share” personal information for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), or under similar state privacy laws. We have not sold or shared personal information of consumers (including any individuals under 16 years of age) in the preceding 12 months.

Security of Information

We maintain a high level of data protection through technical safeguards such as encryption of data in transit and at rest, authentication and authorization for access to data, and separation of district data. Our services that operate on on-premises equipment sold to and maintained by the district have appropriate technical safeguards at the filesystem and application level; districts are responsible for providing appropriate physical, network, and digital security in their on-premises environments to protect the data.

In order to support or maintain the Services, our agents may require access to data. We limit the internal access of data to limited personnel, and all access is audited. We enforce internal data and security policies to adhere to all applicable regulatory requirements to protect your information. The Company will maintain all applicable regulatory requirements to the extent that it has access to, or otherwise stores, processes, or transmits, any PII.

Information Security Program. Our information security program is aligned with the National Institute of Standards and Technology (NIST) Cybersecurity Framework and incorporates administrative, technical, and physical safeguards reasonably designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Where required by a written agreement with a school district, we will provide additional documentation about our security practices.

Security Incident Notification. In the event of an unauthorized acquisition, access, use, or disclosure of personal information that compromises the security, confidentiality, or integrity of that personal information (a “Security Incident”), we will notify affected school districts without undue delay and, where Student Data is affected, in accordance with the timing required by the applicable Data Privacy Agreement, FERPA, and applicable state breach-notification laws. We will provide affected districts with information needed to comply with their own breach-notification obligations.

School districts that no longer utilize our Services will have all data in our platform destroyed no later than 3 years after discontinuing use of our Services. District data in our platform can be deleted at any time by an authorized agent’s request to support@audioenhancement.com.

Your Responsibilities

The Company is aware that your staff/teachers will have the ability to access, share, and download live or recorded classroom information through the use of our Services that may inadvertently contain PII. As a result, PII may inadvertently be shared by your staff/teachers to students and other parties. We do not control, nor have the ability to control, who has access to PII and how it is used once a teacher or staff member has downloaded or shared the data outside of our Services. You are responsible for taking measures to maintain the integrity of such data obtained by you through the use of our Services, including reasonable efforts to protect and secure the data through data-governance policies, usernames and passwords, and best-practice security measures within your systems. On-premises equipment provided by us or by district which operates our Services must be appropriately maintained, patched, and must have all reasonable physical, network, and other digital security measures in place to protect your data.

WE ARE NOT RESPONSIBLE FOR YOUR HANDLING, SHARING, RE-SHARING, AND/OR DISTRIBUTION OF PII AND/OR OTHER DATA. MOREOVER, IF YOU FORWARD PII AND/OR OTHER DATA ELECTRONICALLY OR OTHERWISE TO ANY OTHER PARTY, OR SHOULD ANY OTHER PARTY OBTAIN COMPANY DATA FROM YOU IN ANY WAY, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE COMPANY FROM ANY DAMAGES, INCLUDING BUT NOT LIMITED TO JUDGMENTS, COSTS, AND REASONABLE ATTORNEYS’ FEES, AND ANY OTHER LIABILITY RESULTING FROM THE OTHER PARTY’S USE OR RE-SHARING OF SUCH INFORMATION, AND ANY DAMAGE THAT RESULTS FROM YOUR NEGLIGENCE OR WILLFUL MISCONDUCT IN HANDLING ANY DATA THAT IS OBTAINED FROM COMPANY IN ANY WAY.

Educational Privacy Compliance

FERPA. Where Audio Enhancement processes personally identifiable information from education records on behalf of a school or school district, we act as a “school official” under FERPA (34 C.F.R. § 99.31(a)(1)(i)(B)), performing institutional services for which the school would otherwise use employees. Audio Enhancement does not sell student data or use it for advertising. Any student data processed or stored is solely to provide the Service, at the school's direction and under its control, and is not disclosed except as permitted by FERPA. Any District personnel personal data is only used to perform the Services and is subject to the school’s direct control.

State Student-Data-Privacy Laws. In addition to FERPA and COPPA, we comply with applicable state student-data-privacy laws. Where required by a school or district, we will execute a state-specific data-privacy addendum or the National Data Privacy Agreement (NDPA).

Student Data Privacy Pledge. Audio Enhancement has willingly signed the Future of Privacy Forum’s “Student Privacy Pledge”, as well as 1EdTech’s TrustEd Apps Pledge, demonstrating commitment to data privacy compliance.

State Privacy Rights

Several states give residents specific rights with respect to their personal information. Depending on your state of residence and to the extent applicable to Company’s processing, those rights may include the right to: (i) know or access the personal information we have collected; (ii) correct inaccurate personal information; (iii) delete personal information; (iv) obtain a portable copy of personal information; (v) opt out of the sale or sharing of personal information for cross-context behavioral advertising (we do not engage in either); and (vi) limit the use of sensitive personal information.

These rights are recognized under, among others, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Utah Consumer Privacy Act (UCPA), and similar laws in Texas, Oregon, Montana, Florida, Iowa, Indiana, Tennessee, Delaware, and other states. Many of these laws do not apply to information processed at the direction of a school or to employees acting in their employment capacity; we honor consumer requests to the extent required by applicable law.

How to exercise these rights

To exercise applicable rights, please:

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable request on behalf of your minor child. To designate an authorized agent, please contact 800-383-9362. We will not discriminate against you for exercising any of these rights. Where we deny a request in whole or in part, you may have the right to appeal that decision; appeal instructions will be provided in our response.

Notice to California Residents

California residents have the rights described in the “State Privacy Rights” section above under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”). For any personal information subject to the CCPA/CPRA processed on our own behalf as a business, we will not: (i) sell the personal information; (ii) retain, use, or disclose it for any purpose other than for the specific purpose of performing the Services; (iii) retain, use, or disclose it for a commercial purpose other than providing the Services; or (iv) retain, use, or disclose it outside of the direct business relationship between the Company and you. The Company certifies that it understands these restrictions and will comply with them.

California Minor “Eraser” Rights. Under California Business & Professions Code § 22581, California residents under age 18 may request removal of content or information they have publicly posted on our Website. To request removal, please email Support@AudioEnhancement.com.

Categories of Personal Information. In the preceding 12 months, we have collected the following categories of personal information (as defined under the CCPA/CPRA): identifiers (e.g., name, email, district affiliation); customer-records information; commercial information; internet/network activity information; geolocation information (general, not precise); audio/visual information (classroom audio and video processed at Customer’s direction); professional or employment-related information (for school staff); and inferences. We collect from you, from your school district, automatically through our Services, and from publicly available sources. We use this information for the purposes described in “How We Use Information,” and disclose it to subprocessors and as set forth in “Disclosure of Your Information.”

“Shine the Light” (Cal. Civ. Code § 1798.83). California residents may request information regarding our disclosure of personal information to third parties for direct-marketing purposes. We do not disclose personal information to third parties for their direct-marketing purposes.

Disclosures in Accordance with the Law

The Company discloses PII as required or permitted by law, including complying with legal process. We will fully cooperate with law-enforcement agencies in identifying those who use our Services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, subpoena, or government request. We also reserve the right to report to law-enforcement agencies any activities we reasonably believe to be unlawful. If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the address in our records unless doing so would violate the law or unless you have not provided your email address to us.

International Users and Data Transfers

Our Services are operated from the United States and are intended for users in the United States. Personal information we collect is processed and stored in the United States and may be processed by U.S.-based subprocessors. If you are accessing the Services from outside the United States, to the extent permitted by applicable law, you consent to the transfer of your personal information to, and processing in, the United States, which may have data-protection laws different from those in your jurisdiction. We do not currently market or offer the Services to data subjects in the European Economic Area, the United Kingdom, or Switzerland.

Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. In the event changes are made, we will post all changes at audioenhancement.com and at other places we deem appropriate. Where the changes are material, we will provide reasonable advance notice (such as by email to the District Administrator of record or a notice on the Website) before the changes take effect.

Contact

If you have any questions about our Privacy Policy, please email us at Support@AudioEnhancement.com.

Audio Enhancement, Inc. 9858 South Audio Drive West Jordan, UT 84081 Toll Free: 800.383.9362  ·  Support: 800.932.3578