Warranty Request
Thank you for visiting our Support/Warranty page. We're here to help!
To speak to a representative, please call 800.932.3578, or use our Live Chat Support service.
If you have previously worked with Technical Support and they identified the need for a Warranty Request, please identify the provided Support Ticket Number in the form below.
90 Days - Batteries, SD Card for EduCam®
1 Year - All Cabling and Audio Enhancement® Installs, InfoView Displays, EPIC System (Education Paging & Intercom Communications)® Kiosk, EPIC System Paging Microphone, EPIC Lockdown Button, NVRs, Classroom Wall Box, Interactive Touch Controller, Uninterrupted Power Supply (UPS), Mic360®, Wall Plate Accessories (WPA), Wall Box Accessories (WBA), General Electronics, Specialty Cables, Adapters, Strobes, and Mounts
3 Years - EduCam360®, EduCamPTZ, Audio Enhancement AV Components (AVConnect), CLAUDIA®, MS-1000, MS-700 , and InfoView Display Interface
5 Years - Audio Enhancement Amplifiers, Microphones, Chargers, Speakers, Power Supplies, Duress Transmitters, EPIC System Hard Drives, EPIC Head End Appliance and Most Other Classroom Audio Equipment
Other Manufacturers - Warranties vary by manufacturer
If you do not hear from a representative within one business day, we may be closed for the holidays. You may contact us directly at the phone number listed above. Audio Enhancement observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, and Christmas Day.