Support

Thank you for visiting our Support/ Warranty page. We're here to help! Have you visited our FAQ page? It has a number of resources that may help resolve your issue.

To speak to a representative, please call 800.932.3578. If you prefer email, fill out the form below.

If you have previously worked with Technical Support and they identified the need for a Warranty Request, please state the warranty in the comments section below.

Warranty Quick Guide


90 Days     Batteries

1 Year     All cabling and Audio Enhancement installs, EPIC System Hard Drives, EPIC System Touchscreen Monitor, EPIC System Paging Microphone, Classroom Wall Box, ITC-1, Uninterrupted Power Supply (UPS), Mic360™, SD Card for EduCam360, general electronics

3 Years     EduCam360, SAFE Controller, MS-1000, Audio Enhancement AV Components (AVConnect), EPIC System NUC, SAFE System NUC, EPIC System Server, MS-500, MS-300, CLAUDIA

5 Years     Audio Enhancement amplifiers (except MS-500, MS-300), BEAM, BEAM Pro, XDSolo, microphones, chargers, speakers, power supplies, and most other classroom audio equipment.

Other     Audio Enhancement servers and other 3rd party equipment may have varying warranties


If you do not hear from a representative within one business day, your firewall may be blocking our communications, or we may be closed for the holidays. You may contact us directly at the phone number listed above. Audio Enhancement observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, and Christmas Day.