Support

NEW TECHNICAL SUPPORT HOURS!
Monday - Friday 5 am - 6 pm MST

Thank you for visiting our Support/ Warranty page. We're here to help! Have you visited our FAQ page? It has a number of resources that may help resolve your issue.

To speak to a representative, please call 800.932.3578. If you prefer email, fill out the form below.

If you have previously worked with Technical Support and they identified the need for a Warranty Request, please state the warranty in the comments section below.

Warranty Quick Guide


90 Days-     Batteries, SD Card for EduCam®

1 Year-     All Cabling and Audio Enhancement® Installs, InfoView Displays, EPIC System (Education Paging & Intercom Communications)® Kiosk, EPIC System Paging Microphone, EPIC Lockdown Button, NVRs, Classroom Wall Box, Interactive Touch Controller, Uninterrupted Power Supply (UPS), Mic360®, Wall Plate Accessories (WPA), Wall Box Accessories (WBA), General Electronics, Specialty Cables, Adapters, Strobes, and Mounts

3 Years-     EduCam360®, EduCamPTZ, Audio Enhancement AV Components (AVConnect), CLAUDIA®, Head End Appliances, MS-1000, and InfoView Display Interface

5 Years-     Audio Enhancement Amplifiers, Microphones, Chargers, Speakers, Power Supplies, Duress Transmitters,  EPIC System Hard Drives, and Most Other Classroom Audio Equipment

Other Manufacturers-     Warranties vary by manufacturer


If you do not hear from a representative within one business day, your firewall may be blocking our communications, or we may be closed for the holidays. You may contact us directly at the phone number listed above. Audio Enhancement observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, and Christmas Day.